Faq
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Can you manufacture windows and doors according to our specific architectural designs?
Yes, BORN specializes in custom fenestration. We can manufacture to your exact specifications, including custom sizes, configurations, colors, and hardware, for our aluminum, copper, and UPVC systems. We work closely with your CAD drawings to ensure a perfect fit.
What is your Minimum Order Quantity (MOQ) for international projects?
We are flexible to accommodate both large commercial developments and high-end residential builds. While MOQ depends on the specific product line, we typically support smaller initial orders for mock-ups (sample rooms) before full-scale project production. Contact us to discuss your project needs.
What is the typical lead time for production and delivery?
Standard production times range from 25 to 40 days, depending on the complexity, material (e.g., standard aluminum vs. custom copper), and volume of the order. Shipping times vary by destination. We will provide a detailed and transparent project timeline once specifications are confirmed.
Can we request samples before placing a bulk project order?
Absolutely. We understand the importance of quality assurance for large projects. We provide material color swatches, corner profile sections, and even fully functional prototype windows to ensure they meet your project’s rigorous standards before mass production.
Do your products meet international building codes and thermal standards?
Yes, our products are engineered to meet stringent international standards for thermal efficiency, wind load, water penetration, and structural integrity. Specific testing reports and certifications can be provided upon request based on your regional requirements.
How do you handle international shipping and ensure the glass doesn't break?
We have extensive experience in global export. All BORN products are securely packed in sturdy, fumigated wooden crates with ample shock-absorbing materials. We can arrange EXW, FOB, CIF, or DDP shipping terms depending on your preference and logistical needs.
Do I get all the demos and templates with?
As a source manufacturer, our primary focus is engineering and fabricating top-tier products to supply builders and contractors globally. While we do not provide on-site installation crews, we offer comprehensive technical support, detailed installation guides, and shop drawings to seamlessly assist your local team.
What kind of warranty do you offer on your windows and doors?
BORN stands firmly behind the quality of our craftsmanship. We offer comprehensive factory warranties on our profiles, insulated glass units, and hardware (typically ranging from 5 to 10 years, depending on the specific product line). Detailed warranty terms are provided with every contract.
How do I choose between Aluminum, UPVC, and Copper for my project?
Our engineering team offers expert consultation to help you decide. Aluminum offers sleek sightlines and structural strength; UPVC provides excellent thermal insulation at a highly competitive price; Copper delivers unparalleled luxury and longevity, perfect for high-end architectural or heritage designs.
What are your standard payment terms for B2B orders?
Our standard terms are typically a 30% to 50% deposit via T/T (Telegraphic Transfer) to initiate production, with the balance due before shipment after final factory inspection. We can also discuss L/C (Letter of Credit) options for large-scale project orders.